Plugin Subscription suspended

Owned by Gustavo Sá, created
Jul 05, 2021
1 min read

Recently our company updated Jira products to latest server versions. during this process we purchased also renewal license for Timesheet Reports & Gadgets. After installing the plugin, we get message Incompatible license, License status:
License is for an older version and maintenance has expired.
How to proceed?

Instructions and Step-by-Step Guide

Unfortunately, the License that you have renewed Subscription is indeed no longer available, please open a ticket with Atlassian Sales on this link https://www.atlassian.com/company/contact/purchasing-licensing , to ask for refunds, since it’s Atlassian that handles with plugin licensing.

Refer to this KB for more information on invalid licenses.

After the refund, you can purchase a new license for Timesheet Reports and Gadgets on https://marketplace.atlassian.com/apps/294/timesheet-reports-gadgets?hosting=cloud&tab=pricing.