Plugin Subscription suspended

Recently our company updated Jira products to latest server versions. during this process we purchased also renewal license for Timesheet Reports & Gadgets. After installing the plugin, we get message Incompatible license, License status:
License is for an older version and maintenance has expired.
How to proceed?

Instructions and Step-by-Step Guide

Unfortunately, the License that you have renewed Subscription is indeed no longer available, please open a ticket with Atlassian Sales on this link https://www.atlassian.com/company/contact/purchasing-licensing , to ask for refunds, since it’s Atlassian that handles with plugin licensing.

Refer to this KB https://primetimesheet.atlassian.net/wiki/spaces/KB/pages/327722 for more information on invalid licenses.

After the refund, you can purchase a new license for Timesheet Reports and Gadgets on https://marketplace.atlassian.com/apps/294/timesheet-reports-gadgets?hosting=cloud&tab=pricing.

 

https://community.atlassian.com/t5/Jira-Software-questions/Subscription-suspended/qaq-p/1475785

https://www.atlassian.com/company/contact/purchasing-licensing