Describe the problem as the user would experience it. For example "Level 7 printer is flashing red and wont print".
Whenever add-on page is open, its says "Loading App" for a few seconds, before it gets stuck on "App is not responding. Wait or cancel?"
The issue is most likely related to AdBlock extension for your browser. Please add 'atlassian.net' to AdBlock filter.
Otherwise please make sure you can open https://timereports.primetimesheet.net/atlassian-connect.json for Time Reports app or https://timesheet-plugin.herokuapp.com/atlassian-connect.json for Timesheet Reports And Gadgets in your browser. If it does not open please ask your network administrator for help.
Note, Time Reports app url was changed on March 21, 2020, so it might be that you have VPN configured to let timereports.github.com pass through some checks, now it’s necessary to have the same for timereports.primetimesheet.net instead.
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